Associate Director of Analytics Missouri University of Science & Technology Columbia, Missouri, United States
Session Abstract: This session presents a case study in which a request to automate a graduate waiver process revealed deeper organizational misalignments and inefficiencies. Attendees will explore how business intelligence professionals can lead institutional transformation by engaging stakeholders, mapping processes, and uncovering root causes—rather than simply addressing surface-level symptoms. The session will detail how the team identified the true process owners, navigated cross-functional dynamics, and ultimately developed a Power Platform solution to standardize, digitize, and optimize the workflow. Emphasis will be placed on the strategic role of BI in diagnosing institutional challenges, aligning technology with operational needs, and delivering scalable, cost-effective solutions. This session is ideal for professionals interested in process improvement, stakeholder alignment, and the broader impact of BI in higher education.
Keywords: Business Intelligence, Process Improvement, Stakeholder Engagement, Microsoft Power Apps, Power BI
