Senior Director, Customer Engagement & Success
Concord USA (Xitracs)
Atlanta, Georgia, United States
Customer success professional who values software solutions that offer a proven record of commitment to users, across the full spectrum of customers' ever-changing needs and priorities. Driven by a belief that trusted software solutions will result in strong, lasting customer partnerships, and win-win outcomes. In the past 10+ years, held customer success leadership roles in SaaS/ed tech industry, with previous assessment/accreditation roles in higher education. Success in this work requires skills in relationship-building, implementation, and training. Also key to success is the ability to communicate the benefits that educational technology can offer institutions of higher education, including increased productivity, valuation of employee time investment, and, ultimately, success in goal achievement.
Xitracs™: Streamlining Accreditation and Assessment Work for over 20 Years
Thursday, May 28, 2026
9:45 AM - 10:30 AM East Coast USA Time