Course Evaluation: Out with the Old, In with Engaged Response and Feedback

Wednesday, May 27, 2026

10:15 AM - 11:00 AM East Coast USA Time

Location: Marquis Salon 2 Room (ML2)

Institution Type: Any

Target Audience: Mid-level

Presenter(s)

Angela Baldasare, Ph.D. (she/her/hers)

Deputy Chief of Staff and SVP for Research, Strategy, and Planning
National University, United States
Heidi Burnett, M.A. (she/her/hers)

Director, Survey Research
National University, California, United States

Slides
Kim Round, Ph.D. (she/her/hers)

Associate Vice President, Student Success Science
National University, United States

Session Abstract: Course evaluation surveys (CES) face criticism over bias, methods, and use in faculty review, while declining response rates limit their value. In 2024, National University replaced its 17-item CES with a four-question, NPS-inspired pulse survey that tripled responses. This session demonstrates how institutional research can align CES with leadership priorities, including accountability, responsiveness, and student engagement, while fostering a culture shift. Faculty gain actionable data, deans see clearer trends, and students witness feedback driving change. Participants will leave with strategies to position CES as catalysts for dialogue and improvement at scale.

Keywords: Student Success, Course Evaluation, Response Rates, Dashboard, Student Retention